1. Introduction
Ozark Transmissions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. Please read this policy carefully.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide Directly
- Name, phone number, email address, and vehicle information when you request a quote or contact us
- Service history and vehicle details when you bring your vehicle in for work
- Payment information (processed securely — we do not store full payment card details)
- Text message opt-in consent, if you choose to receive SMS communications from us
Information Collected Automatically
- Browser type, IP address, and pages visited (via standard web server logs)
- Referring URLs and general geographic location (city/state level only)
3. How We Use Your Information
- To respond to your service inquiries and provide transmission repair estimates
- To schedule appointments and communicate about your vehicle's service status
- To send text messages if you have opted in to SMS communication
- To send appointment reminders or follow-up messages related to your service
- To improve our website and customer service
- To comply with legal obligations
4. SMS / Text Messaging Policy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text Message Opt-In
We only send text messages to customers who have explicitly opted in to receive them. You may opt in by:
- Checking the SMS consent checkbox on our website contact or quote request form
- Verbally requesting text communication when contacting us by phone
- Texting us directly and requesting text-based updates
When you opt in, you consent to receive text messages from Ozark Transmissions regarding service updates, appointment confirmations, and customer care communications.
Opting Out of Text Messages
Text HELP to any message from us to receive assistance, or contact us at (870) 499-2082 or info@ozarktransmissions.com.
You may opt out of receiving text messages from us at any time by replying STOP to any text message we send. After opting out, you will receive one final confirmation message and then no further texts unless you opt in again.
Message Frequency & Rates
Message frequency varies based on your service activity — typically 1–3 messages per service visit. Message and data rates may apply depending on your mobile carrier and plan.
5. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Vendors who assist us in operating our business (e.g., scheduling software, payment processors) under strict confidentiality agreements
- Legal requirements: When required by law, court order, or government authority
- Business transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice to you
We do not share your information with third parties for marketing or promotional purposes under any circumstances.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Cookies
Our website may use basic cookies for functionality purposes (such as remembering your preferences). We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at info@ozarktransmissions.com or call (870) 499-2082.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Ozark Transmissions
- 7632 Highway 66, Timbo, Arkansas 72680
- Phone: (870) 499-2082
- Email: info@ozarktransmissions.com